Privacy Policy

Our Commitment

Lanark, Leeds and Grenville Addictions and Mental Health (LLGAMH) is committed to protecting the privacy and confidentiality of all personal information collected, used, and disclosed in the course of providing services. We comply with the Personal Health Information Protection Act (PHIPA), the Freedom of Information and Protection of Privacy Act (FIPPA), and all other applicable privacy legislation in Ontario.

Information We Collect

We may collect personal information including your name, contact information, date of birth, health history, and service-related information. This information is collected only with your knowledge and consent, and only for purposes that are necessary for providing care and services. Information submitted through our website (contact forms, referral forms) is collected solely to respond to your inquiry or process your request.

How We Use Your Information

Personal information collected by LLGAMH is used to provide you with addictions and mental health services, communicate with you about your care, fulfill legal and regulatory obligations, and improve the quality and safety of our services. We do not sell, trade, or rent personal information to third parties.

Sharing Your Information

Your personal health information is shared only on a need-to-know basis with members of your care team and with other providers involved in your treatment, with your consent. We may be required by law to disclose information without consent in limited circumstances, such as situations involving risk of harm to you or others.

How We Protect Your Information

We implement administrative, physical, and technical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. Access to personal information is restricted to authorized personnel who require it to perform their duties. Our website uses secure HTTPS connections.

Your Rights

You have the right to access your personal health information held by LLGAMH, request corrections to inaccurate information, withdraw your consent for certain uses of your information, and file a complaint if you believe your privacy rights have been violated. To exercise any of these rights, please contact our Privacy Officer.

Website Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use our site. This data is anonymized and used only to improve our website experience. You may disable cookies through your browser settings at any time without affecting your ability to access our services.

Contact Our Privacy Officer

If you have questions, concerns, or complaints about how LLGAMH handles your personal information, please contact our Privacy Officer:

LLGAMH Privacy Officer
Lanark, Leeds and Grenville Addictions and Mental Health
Brockville, Ontario
Phone: 1-866-499-8445
Submit a contact form →